The Aviation Maintenance Manager Occupational Standard addresses the current management needs in the aviation maintenance sector and the transition of the maintenance worker to maintenance manager. This transitional step can take on different faces depending on circumstance. Large companies typically have many management levels, structured into a hierarchical framework, whereas smaller companies may only have one level of management. The standard has been established at three levels for personnel advancing from worker-level positions (e.g., Technician, Mechanic, AME) to entry-level managers (e.g., Leadhand, Supervisor, Cell Leader), as well as the next two levels or tiers, including Department Director and Director of Maintenance.
This Occupational Standard forms the basis of a new certification system, which allows qualified workers and/or managers in this field to gain recognition for their skills and allows employees to reap the benefits of a highly skilled management team. In addition, the designation of three certification levels accounts for diverse responsibilities assumed by managers in a range of business environments from a small enterprise with one level of management through to a large multinational corporation with many management layers.
Aviation Maintenance Manager Duties
This Occupational Standard covers all the tasks performed by Aviation Maintenance Managers working in Aircraft Servicing, Maintenance Repair and Overhaul environments. Notwithstanding the technical knowledge and capabilities, the responsibilities of the Aviation Maintenance Manager include communicating, supervising, prioritizing, scheduling, developing and implementing plans, budgeting, allocating resources (human and material), monitoring and leading.
Aviation Maintenance Managers are familiar with the everyday technical requirements of their facility, and have extensive knowledge of safety requirements and legislation, as well as rules and regulations that apply to their work.
The Aviation Maintenance Manager logbook is divided into three sections, which lists the certification requirements for Levels One, Two and Three respectively. Candidates may apply for certification at the level appropriate to their work environment and level of experience. Candidates are not required to progress from Level One through Level Three. Tasks and sub-tasks must be signed off by a CCAA approved evaluator in accordance with the procedures outlined in the logbook.
Aviation Maintenance Manager: Level I
- Complete a total of 40 subtasks, of which 31 are Mandatory.
- Complete a minimum of 9 additional subtasks, with an emphasis on the tasks that are Recommended.
- Work a minimum of 30 work months in an entry-level manager position.
Aviation Maintenance Manager: Level II
- Complete a minimum of 66 subtasks, of which 62 are Mandatory.
- Complete a minimum of 4 additional subtasks, with an emphasis on the tasks that are Recommended.
- Demonstrate a minimum of 48 months’ experience in a managerial position with at least 24 of those months at Level 2.
Aviation Maintenance Manager: Level III
- Complete a minimum of 72 subtasks, of which 68 are Mandatory.
- Complete a minimum of 4 additional subtasks, with an emphasis on completing as many Recommended (R) subtasks as possible.
- Total on-the-job/experience including the educational component is 72 months with a minimum of 24 months in a Level 3 position.
Note: In cases where the CEO/President of a company signs a Maintenance Manager logbook, an Evaluator Data page (found on page 2-5 in the candidate’s logbook) must be completed to ensure the candidate’s certification record is complete and verified. Individuals approved by the CCAA to act as Evaluators receive a copy of the Occupational Standard, as well as a certificate and wallet card confirming their status as an Aviation Maintenance Manager Evaluator.
Requirement for Certification
The logbook contains tasks and sub-tasks common to most Aviation Maintenance Managers as defined in the Occupational Standard for the occupation. To qualify for certification, candidates must possess the necessary knowledge and skills and have successfully performed the tasks and sub-tasks as identified in this document.
Tasks Common To Most Aviation Maintenance Managers
(note that sub-tasks for each task are not shown below)
Block A — Safety and Security
Task 1 – Provides Healthy and Safe Work Environment
Task 2 – Manages Security
Task 3 – Manages Emergency Response
Task 4 – Manages Accident and Incident Reporting And Investigations
Block B — Production
Task 5 – Oversees Production
Task 6 – Oversees Safety Management System
Block C — Administration
Task 7 – Establishes Policies And Procedures
Task 8 – Manages Risks
Task 9 – Audits Systems, Processes and Products
Task 10 – Manages Records and Documentation
Task 11 – Manages Facility
Block D — Finance
Task 12 – Administers Finances
Block E — Business Development
Task 13 – Conducts Business Planning Activities
Task 14 – Manages Contracts
Task 15 – Provides Customer Service
Block F — Human Resources
Task 16 – Provides Positive Working Environment
Task 17 – Provides Training
Task 18 – Monitors Employees’ Performance
Task 19 – Manages Employees’ Conflicts
Task 20 – Disciplines Employees
Task 21 – Hires Employees
Task 22 – Completes Human Resource Administration
Task 23 – Manages Labour Relations
Block G — Communication
Task 24 – Communicates With Others
Task 25 – Is Professional